Start with the instructions given at the appointment
Use advice appropriate to the procedure and dressing actually used. Review the message with the artist before putting it into a sequence; one generic timeline is not appropriate for every client.
Schedule messages with a clear purpose
A follow-up can remind the client where to find instructions or invite a healed photo. Set timing relative to the session and check contact details, consent and delivery configuration first.
Make replies actionable
Tell clients how to reach the studio and who monitors replies. A concerning symptom needs an appropriate human response; an automated reply should never imply that a possible complication has been assessed.
Respect message limits
Email and SMS depend on provider setup, plan allowances and destination charges. Delivery is not guaranteed. Keep promotional review or referral requests separate from essential care communication.
Choose the right setup
Start with the workflow your studio needs and check the current plan details before switching. Free covers basic local tools; online services and connected workflows depend on the selected plan and setup. Trial one complete client journey before moving your live records.